.chatbot-toggle{position:fixed;bottom:30px;right:30px;width:60px;height:60px;background:linear-gradient(135deg, #0c4a8a, #0c6ebd, #0891b2);border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;z-index:1000;box-shadow:0 4px 20px rgba(12,110,189,0.2);transition:0.3s;border:none;font-size:24px;color:#fff}.chatbot-toggle:hover{transform:scale(1.1);box-shadow:0 8px 30px rgba(12,110,189,0.2)}.chatbot-toggle.active{transform:rotate(90deg)}.chatbot-container{position:fixed;bottom:100px;right:30px;width:380px;max-width:calc(100vw - 60px);background:#ffffff;border:1px solid #e2e8f0;border-radius:24px;z-index:1000;overflow:hidden;opacity:0;visibility:hidden;transform:translateY(20px) scale(0.95);transition:0.3s;box-shadow:0 20px 60px rgba(0,0,0,0.12)}.chatbot-container.active{opacity:1;visibility:visible;transform:translateY(0) scale(1)}.chatbot-header{background:linear-gradient(135deg, #0c4a8a, #0c6ebd, #0891b2);padding:20px;display:flex;align-items:center;gap:14px;color:#fff}.chatbot-avatar{width:48px;height:48px;background:rgba(255,255,255,0.2);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:24px}.chatbot-header-info{color:#fff}.chatbot-header-info h3{font-family:'Syne', sans-serif;font-size:16px;font-weight:700;margin:0 0 4px;color:#fff}.chatbot-header-info span{font-size:12px;opacity:0.9;display:flex;align-items:center;gap:6px;color:#fff}.chatbot-header-info span::before{content:'';width:8px;height:8px;background:#4ade80;border-radius:50%;animation:blink 2s infinite}@keyframes blink{0%,100%{opacity:1;box-shadow:0 0 15px #22c55e}50%{opacity:0.6;box-shadow:0 0 8px #22c55e}}.chatbot-close{margin-left:auto;background:rgba(255,255,255,0.2);border:none;width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;color:#fff;font-size:18px;transition:0.3s}.chatbot-close:hover{background:rgba(255,255,255,0.3);transform:rotate(90deg)}.chatbot-messages{height:350px;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:16px;background:#f1f5f9}.chatbot-messages::-webkit-scrollbar{width:6px}.chatbot-messages::-webkit-scrollbar-thumb{background:#e2e8f0;border-radius:3px}.chatbot-messages::-webkit-scrollbar-track{background:transparent}.chat-message{max-width:85%;padding:14px 18px;border-radius:18px;font-size:14px;line-height:1.6;animation:fadeUp 0.3s forwards;color:#1a2744}.chat-message.bot{background:#ffffff;border:1px solid #e2e8f0;align-self:flex-start;border-bottom-left-radius:6px;box-shadow:0 2px 8px rgba(0,0,0,0.04)}.chat-message.user{background:linear-gradient(135deg, #0c4a8a, #0c6ebd, #0891b2);color:#fff;align-self:flex-end;border-bottom-right-radius:6px;box-shadow:0 2px 12px rgba(12,110,189,0.2)}.chat-message.system{background:rgba(12,110,189,0.06);border:1px solid rgba(12,110,189,0.15);color:#0c6ebd;align-self:center;text-align:center;font-size:13px}.chat-message.agent{background:linear-gradient(135deg, #0c4a8a, #0c6ebd);color:#fff;align-self:flex-start;border-bottom-left-radius:6px;box-shadow:0 2px 12px rgba(12,110,189,0.2)}.chat-message .time{font-size:11px;opacity:0.6;margin-top:8px;display:block}.chat-message pre{white-space:pre-wrap;margin:0;font-family:inherit;color:inherit}@keyframes fadeUp{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.typing-indicator{display:flex;gap:4px;padding:14px 18px}.typing-indicator span{width:8px;height:8px;background:#94a3b8;border-radius:50%;animation:typing 1.4s infinite}.typing-indicator span:nth-child(2){animation-delay:0.2s}.typing-indicator span:nth-child(3){animation-delay:0.4s}@keyframes typing{0%,60%,100%{transform:translateY(0)}30%{transform:translateY(-6px)}}.chatbot-quick-actions{padding:12px 16px 16px;background:#ffffff;display:flex;flex-wrap:wrap;gap:8px;border-top:1px solid #e2e8f0}.quick-action{background:#f1f5f9;border:1px solid #e2e8f0;padding:8px 14px;border-radius:20px;font-size:12px;color:#475569;cursor:pointer;transition:0.3s}.quick-action:hover{background:#f8fafc;border-color:#0c6ebd;color:#0c6ebd}.callback-form{padding:16px;background:#f1f5f9;border-radius:12px;margin:10px;border:1px solid #e2e8f0}.callback-form h4{font-family:'Syne', sans-serif;font-size:14px;margin-bottom:12px;color:#1a2744}.callback-form input,.callback-form select{width:100%;background:#ffffff;border:1px solid #e2e8f0;border-radius:8px;padding:10px 12px;font-size:13px;color:#1a2744;margin-bottom:10px;font-family:inherit;box-sizing:border-box}.callback-form input:focus,.callback-form select:focus{outline:none;border-color:#0c6ebd;box-shadow:0 0 0 3px rgba(12,110,189,0.2)}.callback-form input::placeholder,.callback-form select::placeholder{color:#94a3b8}.callback-form button{width:100%;background:linear-gradient(135deg, #0c4a8a, #0c6ebd, #0891b2);border:none;padding:12px;border-radius:8px;color:#fff;font-weight:600;cursor:pointer;transition:0.3s}.callback-form button:hover{transform:translateY(-2px);box-shadow:0 4px 15px rgba(12,110,189,0.2)}.callback-form button:disabled{opacity:0.6;cursor:not-allowed;transform:none}.chatbot-input-area{padding:16px;background:#ffffff;border-top:1px solid #e2e8f0;display:flex;gap:10px}.chatbot-input{flex:1;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:12px;padding:12px 16px;font-size:14px;color:#1a2744;font-family:inherit;transition:0.3s}.chatbot-input:focus{outline:none;border-color:#0c6ebd;box-shadow:0 0 0 3px rgba(12,110,189,0.2)}.chatbot-input::placeholder{color:#94a3b8}.chatbot-send{background:linear-gradient(135deg, #0c4a8a, #0c6ebd, #0891b2);border:none;width:44px;height:44px;border-radius:12px;display:flex;align-items:center;justify-content:center;cursor:pointer;color:#fff;font-size:18px;transition:0.3s}.chatbot-send:hover{transform:scale(1.05);box-shadow:0 4px 15px rgba(12,110,189,0.2)}.chatbot-send:disabled{opacity:0.5;cursor:not-allowed;transform:none}@media (max-width: 480px){.chatbot-container{width:calc(100vw - 20px);right:10px;bottom:90px;max-height:70vh}.chatbot-messages{height:280px}.chatbot-toggle{width:52px;height:52px;bottom:20px;right:20px}}